1-way SMS distributions are when you send the recipient a survey link via SMS while 2-way SMS distributions are when the recipient takes the survey by sending and receiving messages. Outbound Credits: Outgoing messages from you to the respondent.ĭirectional SMS refers to the type of SMS distribution you can send.Inbound Credits: Incoming messages sent from the respondent to you.Note that credits are consumed based on the type of message: Credit use depends on the recipient’s country/region. This model affords your own control over onboarding, maintaining, and troubleshooting SMS distributions.Ĭlick here to view a table of credit consumption by country. This is recommended if your company has an existing relationship with Twilio and a dedicated support team that can handle issues directly with Twilio. You can check how much it costs to send and receive SMS messages on the support site of your SMS provider.
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